1. What is your minimum order?
We do not require a minimum order. Packaging Options Direct was created with all businesses models in mind; from crafters, home brewers, and DIYers to large corporations that simply prefer to order online. Browse around and buy as little or as much as you need!
2. What do I do if I want to order in bulk?
At Packaging Options Direct buying in larger quantities is easy, as most of our products are offered in bulk quantities right on our website. If you are looking for volumes that exceed what we offer through the website, just contact our super-friendly packaging experts for assistance at info@PackagingOptionsDirect.com or 1-855-754-3728.
3. What forms of payment do you accept?
We accept Visa, MasterCard, Discover, American Express and PayPal. You can buy in complete confidence in our secure online shopping environment. At this time we do not offer any alternate payment terms.
4. When will my order ship?
We will do our best to ship all in-stock items by the next business day following the original date of purchase; however during peak seasons it can take us several days to process your order. If you would like to know what our current processing time is, please contact our customer service department by email at firstname.lastname@example.org or by calling us at 1-855-754-3728. Please note that Packaging Options Direct and most major freight carriers are closed on weekends (and on most major holidays) so we urge you to order early.
5. How will my order ship?
At Packaging Options Direct, we have mulitple shipping carrier options for our customers. Standard parcel shipments will ship depending on the FedEx service option you choose; which include Ground, 3 Day (Express Saver), 2 Day, and Next Day Air. For large or heavy shipments, we offer Less-Than-Truckload (LTL) shipping options right from our website. No matter what shipping method you select during checkout, you’ll appreciate our discounted shipping rates! Please note that most carriers do not deliver on weekends or major holidays.
6. How can I check the status of my order?
The easiest way to check the status of your order is by logging in to your account and viewing your orders. You can also click on the "Order Status" link contained in the Order Receipt email we sent you after completing your order.
7. How much will it cost to ship my order?
Shipping costs are determined by the weight of the items you are ordering, and the destination. To get an estimate of your shipping costs, simply add the items you would like to your cart, then go to the shopping cart page and use the “shipping estimator” to see what the shipping costs will be.
8. How long will it take me to receive my order?
It is our goal to process orders within one day of confirmation; however in peak seasons we can expierence longer than normal processing times. Standard transit times range from one to seven business days. Saturday, Sunday and holidays are not considered business days. The standard transit time does not include the inital date of shipment.
If you have an urgent need for the arrival of your package, please contact us once the order is placed to ensure prompt shipment of your order.
We can be reached at 1-855-754-3728 or email@example.com should you have any questions about your transit times, or for an update on our current processing timeframe.
9. Can I pick up my order at your warehouse?
We will work with customers to allow will call (pickup) orders; however we require 24 hour notice and will provide an appointment time when you can pick up your order. Pickup appointments are normally arranged for the next business morning Tuesday through Friday. We do not allow pickups on Mondays, unless previous arrangments have been made. Our warehouse cannot accept payment of orders, so all will call orders must be paid for in advance. Please note that items cannot be added to an order, nor can an order be changed, during pickup.
11. I am out of state, why am I being charged sales tax?
Packaging Options Direct is a division of TricorBraun, and therefore we are obligated to collect sales tax in all states where any of our branches operate; including Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Maryland, Massachusetts, Missouri, Minnesota, Michigan, North Carolina, Nebraska, New Jersey, New Mexico, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, and Washington.
12. I am ordering on behalf of a business for resale. How can I avoid paying sales tax?
In order to set you up to be tax exempt, two steps need to be completed. The first is that we need you to “register” as a customer if you haven’t already. The second is for you to complete this resale certificate (if your order is shipping to New York, please use this form - NY resale certificate), and email it back to us. Once we have the form back, we can update your account to exempt for future orders. Just be sure to log in when ordering. If you submit your Resale Certificate after your order has been confirmed, we will update your account's tax status for future orders.
13. How can I cancel my order?
To cancel your order, please call our helpful packaging experts at 1-855-754-3728 between the hours of 7:00 am and 6:00 pm CST, Monday through Friday. Please note that once an order has been processed and shipped we cannot cancel the order. If a shipped order is no longer wanted, you are more than welcome to return it to us.
14. How can I return my order?
The easiest way to return items from your order is by logging in to your account and submitting a return request. You can also send an email to info@PackagingOptionsDirect.com with your order details or call 1-855-754-3728 to speak with one of our friendly packaging experts. Remember to submit your return request within 30 days of purchase. Packaging Options Direct reserves the right to charge a restocking fee of 25% of the total product price. To review our complete return policy, please check out our returns page.
15. How do I know if my product is compatible with a container?
Each product on our website has a page showing product details, a description that explains common uses, as well as "Related Products" so you can find the exact packaging solution you need for your project. Packaging Options Direct cannot guarantee any product to work with items not purchased from us as “Related Products”. The purchaser assumes all responsibility for testing the compatibility and capacity of their products with goods sold by Packaging Options Direct. Still have questions? Send us an email at info@PackagingOptionsDirect.com or call 1-855-754-3728 to speak with one of our friendly packaging experts.
16. Can I order if I live outside the United States?
We accept orders from almost all countries; however orders shipping outside of North America do have a $100 order minimum. As we cannot processes international orders through our website at this time, we ask that you please contact us for a shipping estimate before placing your order. Please be sure to provide the item SKU numbers of the items you are interested in, the quantity of each item you would like to purchase, and the complete delivery address for the order. It is important to keep in mind that international shipping costs can be quite high. It can take us 24-48 hours to get a shipping cost on international orders. NOTE: You do have the option of using a US based freight forwarding company if you have one; and shipment can be arranged to them via LTL shipment, FedEx Ground, or they can pick up your order from our warehouse. Please note that all arrangements with any freight forwarding company would be your responsibility, and we will not provide payment on your behalf to any freight company. For more information on shipping internationally via a freight forwarding company, please contact us.
17. What if I have other questions?
Please contact us via e-mail at info@PackagingOptionsDirect.com or by calling our friendly packaging experts at 1-855-754-3728 between the hours of 7:00 am and 6:00 pm CST, Monday through Friday.