F.A.Q. (Frequently Asked Questions)


1. What is your minimum order?

2. What do I do if I want to order in bulk?

3. What forms of payment do you accept?

4. When will my order ship?

5. How will my order ship?

6. How can I check the status of my order?

7. How much will it cost to ship my order?

8. How long will it take me to receive my order?

9. Can I pick up my order at your warehouse?

10. How can I track my order?

11. I am out of state, why am I being charged sales tax?

12. I am ordering on behalf of a business for resale. How can I avoid paying sales tax?

13. How can I cancel my order?

14. How can I return my order?

15. How do I know if my product is compatible with a container?

16. Do you ship to Canada? Who is responsible for taxes, duties and tariffs?

17. What if I have other questions?

 


 

1. What is your minimum order?
We do not require a minimum order. Packaging Options Direct was created with all businesses models in mind; from crafters, home brewers, and DIYers to large corporations that simply prefer to order online. Browse around and buy as little or as much as you need!

2. What do I do if I want to order in bulk?
At Packaging Options Direct buying in larger quantities is easy, as most of our products are offered in bulk quantities right on our website. If you are looking for volumes that exceed what we offer through the website, just contact our super-friendly packaging experts for assistance at info@PackagingOptionsDirect.com or visit our wholesale page.

3. What forms of payment do you accept?
We accept Visa, MasterCard, Discover, American Express and PayPal. You can buy in complete confidence in our secure online shopping environment. At this time we do not offer any alternate payment terms.

4. When will my order ship?
We will do our best to ship all in-stock items by the next business day following the original date of purchase; however during peak seasons it can take us several days to process your order. If you would like to know what our current processing time is, please contact our customer service department by email at info@packagingoptionsdirect.com or chat in the bottom right corner of your screen. Please note that Packaging Options Direct and most major freight carriers are closed on weekends (and on most major holidays) so we urge you to order early.

5. How will my order ship?
Standard parcel shipments will ship via FedEx Ground. For large or heavy shipments, we offer an Economy Freight Carrier option. No matter what shipping method you select during checkout, you’ll appreciate our discounted shipping rates! Please note that most carriers do not deliver on weekends or major holidays.

6. How can I check the status of my order?
The easiest way to check the status of your order is by logging into your account and viewing your orders. You can also click on the "Order Status" link contained in the Order Receipt email we sent you after completing your order.

7. How much will it cost to ship my order?
Shipping costs are determined by the weight of the items you are ordering, and the destination. To get an estimate of your shipping costs, simply add the items you would like to your cart, then go to the shopping cart page and use the “shipping estimator” to see what the shipping costs will be.

8. How long will it take me to receive my order?
It is our goal to process orders within one to two business days of confirmation; however in peak seasons we can experience longer than normal processing times. Standard transit times range from one to seven business days. Saturday, Sunday and holidays are not considered business days. The standard transit time does not include the initial date of shipment.

9. Can I pick up my order at your warehouse?
We currently do not offer a pick up option due to COVID restrictions at our warehouse locations. We currently offer Free Ground Shipping on most orders to help with this restriction.

10. How can I track my order?
As soon as we ship your order, we’ll send you an email with the shipment tracking number so you can track your package.

11. I am out of state, why am I being charged sales tax?
Packaging Options Direct is a division of TricorBraun, and therefore we are obligated to collect sales tax in all states where any of our branches operate; including Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Maryland, Massachusetts, Missouri, Minnesota, Michigan, North Carolina, Nebraska, New Jersey, New Mexico, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, and Washington.

12. I am ordering on behalf of a business for resale. How can I avoid paying sales tax?
In order to set you up to be tax exempt, two steps need to be completed. The first is that we need you to “register” as a customer if you haven’t already. The second is for you to complete this uniform resale certificate and email it back to us.

For Florida and Washington State Resellers: If you are a registered reseller within your state, please complete the uniform resale certificate, and return it along with a copy of your Reseller Permit. We cannot accept the uniform resale certificate without the Reseller Permit.

If your order is shipping to one of the following states, please use these resale certificates instead:

Once we have the form back, we can update your account to exempt for future orders. Just be sure to log in when ordering. If you submit your Resale Certificate after your order has been confirmed, we will update your account's tax status for future orders.

At this time we do not offer tax exempt status for Canadian customers.

13. How can I cancel my order?
We require that all cancelations be done in writing. To cancel your order, please email us at info@PackagingOptionsDirect.com and be sure to include your order number. Please note that once an order has been processed and shipped we cannot cancel the order. If a shipped order is no longer wanted, you are more than welcome to return it to us.

14. How can I return my order?
The easiest way to return items from your order is by sending an email to info@PackagingOptionsDirect.com with your order details. All return requests should be done in writing. Remember to submit your return request within 30 days of purchase. Packaging Options Direct reserves the right to charge a restocking fee of 25% of the total product price. To review our complete return policy, please check out our returns page.

15. How do I know if my product is compatible with a container?
Each product on our website has a page showing product details, a description that explains common uses, as well as "Related Products" so you can find the exact packaging solution for your project. Packaging Options Direct cannot guarantee any of our packaging options to work with the product you are putting in them; as various chemicals, oils etc. can have different reactions with glass or plastic resins. The purchaser assumes all responsibility for testing the compatibility and capacity of their products with goods sold by Packaging Options Direct. 

16. Do you ship to Canada? Who is responsible for taxes, duties and tariffs?
Yes, we now ship to Canada! Customers can now checkout on the site with their Canadian addresses and have products shipped directly to them from our US warehouses. All transactions on Packaging Options Direct are completed USD currency. Shipping charges (including import duties) and taxes are calculated and collected during checkout. Any other duties or tariff fees are the responsibility of the customer.

At this time we do not offer tax exempt status for Canadian customers.

17. What if I have other questions?
Please contact us via e-mail at info@PackagingOptionsDirect.com, using the chat feature in the bottom right corner of your screen or by calling us at 1-855-754-3728 between the hours of 8:00am and 4:00pm CST, Monday through Friday.