Privacy policy


The effective Date of this Privacy Policy is November 13, 2019

 

1. WHO WE ARE

WHO WE ARE. TricorBraun, Inc., doing business as Packaging Options Direct (“Packaging Options Direct,” "we," "us," or "our") is an online wholesale marketplace designed to supply bottles, jars, cans, containers, tins, scoops, pumps and closures to our customers. We maintain a publicly accessible website at https://packagingoptionsdirect.com/ ("Site"). Through our Site, we offer products; provide services, information and resources; and allow customers and users of our Site to contact us (“Services”).

We understand that privacy is exceptionally important to the individuals that use our Site and Services.  The purpose of this Privacy Policy is to plainly and transparently disclose to you how we collect, use and share information, and how we attempt to safeguard the data you provide to us.

We are committed to securing data that we collect concerning you (“you”) and complying with applicable data protection and privacy laws.  We take steps to safeguard your information and communications from unauthorized intrusions and access.

2. HOW TO CONTACT US

Please contact us at any time with any questions or concerns about this Privacy Policy, or to exercise any of your rights under this Privacy Policy or applicable law.

Email us at: info@packagingoptionsdirect.com

Mail us or call us at:
Packaging Options Direct
6 CityPlace Drive, 1000
St. Louis, MO 63141
Toll free: 855-754-3728

3. PROTECTING YOUR PRIVACY GENERALLY

We take measures to monitor and update our privacy and data collection and storage policies and procedures to consistently meet or exceed industry security standards.

  1. USA. Our servers are located in the United States. Any information collected through our Site is stored and processed in the United States. If you use our Site or otherwise provide us with information from outside of the United States, you understand that your data will be transferred to, processed and stored in the United States.
  2. Industry-Standard Protection. We utilize industry-standard security measures to safeguard the information we collect, maintain and use. These measures include technical and procedural steps to protect your data from misuse, unauthorized access or disclosure, loss, alteration or destruction. However, Packaging Options Direct does not guarantee the performance or adequacy of such security measures.
  3. Limitation on Access. Access to any personal information we collect and store is generally restricted to those employees and/or contractors who require it to perform a job or other contracted function. We require vendors and contractors we work with to use reasonable, industry standard protocols to maintain the confidentiality, security, and integrity of information.
  4. Children. We do not intentionally collect any personal information from children under the age of sixteen (16). If you are under 16, please do not use or website or provide personal information to us. If you wish to provide information to us and are under sixteen (16) years old, we first need verifiable parental consent. If we discover any personal information of children under sixteen has been collected without verifiable parental consent, we will immediately delete the information.
  5. Selling Data. We do not rent or sell your personal information to anyone. We may share your personal information with subsidiary companies within our corporate group.

4. WHY WE COLLECT AND HOW WE USE PERSONAL INFORMATION

We collect and share information from the users of our Site and Services to manage our contractual relationships, comply with legal obligations and/or because we have a legitimate business interest to do so.  We collect and share information to: (a) provide our Site and Services; (b) provide information about our products and Services; (c) provide information about data security and privacy; (d) learn more about our customer’s preferences; (e) enhance, personalize and support your experience on our Site; (f) enhance and develop our products and Services based on your direct comments and/or on the pages or information you view on our Site; (g) communicate with you; and (h) analyze the traffic to our Site.

We may provide you the opportunity to consent to receive commercial email from us related to our products or Services, or other information we believe you may be interested in receiving when you seek information from us.  We will give you the opportunity to opt-out from receiving any unsolicited information from us or to limit the unsolicited information you receiving from us to information regarding our products and/or Services, or other information you have specifically requested.

5. COLLECTION OF INFORMATION

We collect and process the following information about you:

Information you give to usInformation we collect from youInformation we collect from you with third-party processors

You provide information to us when you affirmatively provide it to us. For example, you provide information each time you: (a) request, obtain or purchase products or Services from us; (b) download any information from our Site; (c) fill in a form on our Site to contact us with an inquiry; (d) correspond with us by phone, e-mail or otherwise; (e) use our online Services and/or Site; (f) provide us with information requested by us for the verification of your identity; and (g) when you report a problem with our Site. We may also collect information about you when you when you participate in or register for one of our promotions, events or surveys.

The type of information you give us may include your:

  1. Contact information (name, company name, title, mailing address, telephone, electronic mail address, facsimile address);
  2. Shipping information;
  3. Order Information;
  4. Inquiry information;
  5. Communications to and from you.

This information will be used in accordance with the purposes described in this Privacy Policy and in any applicable privacy notice provided to you at the time at which it was collected, subject to any preferences your affirmatively provide to use.  Further details of how to update your preferences are below. 

Each time you visit our Site, we may automatically collect the following information:

  1. technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, location information, time zone setting, browser plug-in types and versions, operating system and platform; and
  2. information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time), pages you looked at or searched for, and the products and services you have viewed, ordered or searched including, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call us.

Packaging Options Direct records and compiles aggregate demographic data related to our users in order to manage the Services offered. Packaging Options Direct collects and analyses data about the use of the Site to improve service and to improve user experience.  As set forth in the section on Cookies below, Packaging Options Direct also uses externally hosted services (e.g. Google Analytics) to collect data.

We also collect information about you using the following third-party sources:

  • We utilize an online chat tool called Zendesk Chat to offer the real-time chat services, which appear at the bottom right hand corner of our Site. This tool allows you to affirmatively ask questions and provide information to us, and allows us to respond to you. To learn more about Zendesk Chat, visit www.zopim.com
  • We utilize a third-party company to securely process payments through our Site. You affirmatively provide the payment information, but our vendor processes the payment information.
  • We utilize Google Analytics to analyse the traffic on our Site. To view Google’s privacy policy, please visit: http://www.google.com/privacy/

We use this information to process our orders, improve our sales process and communications with our customers and prospective customers.  We also use this information to improve your experience on our Site.


6. COOKIES

We use “cookies,” a small text file transferred to your device, along with similar technologies (e.g., internet tag technologies, web beacons, embedded scripts) to help provide you a better, more personalized user experience. These technologies are used to:

The Options/Settings section of most internet browsers will tell you how to manage cookies and other technologies that may be transferred to your device, including how to disable such technologies. Instructions for blocking or allowing cookies in common web browsers are provided at the links below:

We use the following cookies:

Cookie namePurpose

Facebook (datr and fr)

These cookies are targeting/advertising cookies. They are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign.

Doubleclick (id, IDE, APISID, HSID and SAPISID)

These cookies are targeting/advertising cookies. They use data to profile the interests of webs users and sell advertising space to organizations based on the interest profiles. Doubleclick is owned by Google.

Google Analytics (SID and SSID)

These cookies are targeting/advertising cookies. They use data to profile the interests of webs users and sell advertising space to organizations based on the interest profiles.

Zendesk Chat (_cfduid and AWSALB)

Live chat widget sets these cookies to store the Zopim Live Chat ID used to identify a device across visits. This is used to speed up page load times.

Gleam (_app_session, _mkra_ctxt and XSRF-TOKEN)

Cookies are used to track information about users in order to serve them content on this site only. This includes browsing behavior and frequency of visits. XSRF-TOKEN is written to help with site security in preventing Cross-Site Request Forgery attacks.

AdRoll (__adroll)

This cookie is used to identify the visitor across visits and devices. It is used by real-time bidding for advertisers to present relevant advertisement.

Although not all cookies and similar technologies that we use are required for you to use the Site and/or Services, disabling these technologies altogether could prevent the Site / Services from working properly and disable features that allow you to take full advantage of the Site and Services we offer.

7. CONTACT FORM

Packaging Options Direct does not require users to register with or provide information to Packaging Options Direct to view the Site or send an inquiry to Packaging Options Direct. Most information contained on the Site is available without supplying personal information. However, you must provide certain information to purchase product, order samples, or use certain aspects of the Site. In the event you affirmatively act to provide your information to Packaging Options Direct, to contact Packaging Options Direct, to request samples or additional information via the Site, email, or in person; to purchase products, or to use the Services, you agree to the terms of this Privacy Policy with respect to the collection and use of your contact and personal information for Packaging Options Direct’s legitimate business interests.

8. THIRD-PARTY SERVICE PROCESSORS

To ensure that your personal data receives an adequate level of protection, we have put in place appropriate procedures with the third parties we share your personal data with to ensure that your personal data is treated by those third parties in a way that is consistent with and which respects the applicable laws on data security and privacy.

9. WHAT HAPPENS IF YOU DON'T PROVIDE YOUR PERSONAL INFORMATION

If you choose to limit the information you provide to us (or, in some circumstances, provide no personal information at all, then we may be unable to provide you with the products, services or information you have expressed an interest in, or which we have a contract to provide to you.  We may also be unable to provide you with access to some or all of our Site (or their functionality).

10. SECURING YOUR PERSONAL INFORMATION

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site and/or Services, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.  Unfortunately, however, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.

11. RETAINING YOUR PERSONAL INFORMATION

We will take steps to ensure that the personal information that we hold about you is retained for only as long as it is necessary for the purpose for which it was collected, unless there is a legal reason or other valid reason for which we maintain the information.

12. SOCIAL MEDIA AND OTHER WEBSITES YOU VISIT

This Privacy Policy only applies to our Site and does not apply to: (a) any social media posts or comments that you make which are about us, or addressed to us on social media platforms or websites (for example, Twitter, LinkedIn and Facebook). Any such posts or comments will be shared by you under the terms of the relevant social media platform or website on which they are published; or (b) third-party websites that we may link to, including advertisers.  We recommend that you review the terms and conditions and privacy policies of the relevant social media platforms and other websites which you visit, to understand how they use your information.

13. DO NOT TRACK

Some internet browsers incorporate a “Do Not Track” feature that signals to websites you visit that you do not want to have your online activity tracked. Given that there is not a uniform way that browsers communicate the “Do Not Track” signal, the Site does not currently interpret, respond to or alter its practices when it receives “Do Not Track” signals.

14. HOW THE LAW PROTECTS YOU

Our business, systems and Site are designed to comply with all relevant and appropriate national and international legislation with regards to data protection and user privacy, including (without limitation) the General Data Protection Regulation (“GDPR”). The GDPR allows us to collect and use personal information from residents within the European Economic Area only for one or more of the following reasons:

  1. To fulfill a contract we have with you;
  2. When we have a legal duty;
  3. When it is in our legitimate interest; or
  4. When you provide consent.

15. YOUR RIGHTS IF YOU RESIDE IN THE EUROPEAN ECONOMIC AREA

If you reside in the European Economic Area, you have a number of rights under data protection laws in relation to the way we process your personal data.  These are set out below.  You may contact us directly to exercise any of these rights, and we will respond to any request received from you within one month from the date of the request.  In very exceptional circumstances we may need to extend this timescale, but we will always tell you in advance if we do, and our reasons why.

NumberDescription of your right

Right 1

A right to access personal data held by us about you, as well as information about how we are using your data.

Right 2

A right to require us to rectify any inaccurate personal data held by us about you.

Right 3

A right to require us to erase personal data held by us about you, and where the personal data has been made public, for other controllers processing the personal data to also erase links to, or copy or replication of, such personal data. This right will only apply where (for example): we no longer need to use the personal data to achieve the purpose we collected it for; or where you withdraw your consent if we are using your personal data based on your consent; or where you object to the way we process your data (in line with Right 6 below).

Right 4

A right to restrict our processing of personal data held by us about you. This right will only apply where (for example): you dispute the accuracy of the personal data held by us; or where you would have the right to require us to erase the personal data but would prefer that our processing is restricted instead; or where we no longer need to use the personal data to achieve the purpose we collected it for, but you require the data for the purposes of dealing with legal claims.

Right 5

A right to receive personal data, which you have provided to us, in a structured, commonly used and machine readable format. You also have the right to require us to transfer this personal data to another organisation, at your request.

Right 6

A right to object to our processing of personal data held by us about you (including for the purposes of sending marketing materials to you).

Right 7

A right to withdraw your consent, where we are relying on it to use your personal data (for example, to provide you with marketing information about our services or products).

If you have consented to receive communications from us, you can contact us at any time to have your details removed from lists used by us or to update your marketing preferences. Please email info@packagingoptionsdirect.com and provide your name, email/telephone number/account number in the body of the email, telling us what you would like us to do. You can also click "unsubscribe" on any of our emails, and we will ensure we don't send you any communications of this nature in future.


If you have any concerns regarding our processing of your personal information, or are not satisfied with our handling of any request by you in relation to your rights, please get in touch with our team through the contact information provided in Section 2 of this Privacy Policy. You also have the right to make a complaint to the Information Commissioner's Office ("ICO"). The ICO is the UK's independent body set up to uphold information rights. You can find out more about the ICO on its website (https://ico.org.uk/). Their address is:

First Contact Team
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
SK9 5AF

16. NOTICE TO CALIFORNIA RESIDENTS

Except as expressly set forth in this Privacy Policy, we do not disclose personal information to any third-party for such third-party’s direct marketing purposes. Thus, until December 31, 2019, pursuant to California Civil Code Sections 1798.80-1798.84, Packaging Options Direct has no obligation to a California resident to provide further information regarding our use of the California resident’s personal data.  Effective on January 1, 2020, all California residents have the following rights with regard to their personal data:

NumberDescription of your right

Right 1

The right to know what personal information we collect about you.

Right 2

The right to know whether we sell or disclose your personal information, and if so, to whom.

Right 3

The right to say no to the sale of personal information.

Right 4

The right to access your personal information.

Right 5

The right to receive equal service and pricing from us, even if you exercise your privacy rights.


You may exercise any of the above rights on or after January 1, 2020, if you are a California resident and you provide us with a verifiable request to exercise any of the above rights. For more information, please see California Civil Code Sections 1798.80-1798.198.  To submit a request, please see Section 3 for our contact information.

17. NOTICE TO UTAH RESIDENTS

We do not disclose a user’s personal data to any third-party for such third-party’s direct marketing purposes.

18. CONSENT TO RECEIVE ELECTRONIC NOTIFICATIONS

Electronic communication is the most effective and timely way to provide the users of our Site with any optional or required notifications and disclosures. In some circumstances, however, applicable laws may require us to send you disclosures or communications in paper format unless you have affirmatively consented to receiving electronic notifications only in advance of the notification. Through this Privacy Policy, pursuant to 15 U.S.C. § 7001, you hereby affirmatively consent to receive electronic notifications and disclosures from us only (without requiring a paper copy) and you represent that, to date, you have not withdrawn such consent. You have the right to change your mind and withdraw your consent at any time. If you would like to withdraw your consent to receive electronic notifications and/or would like to request paper copies of any electronic notifications you receive, please contact: info@packagingoptionsdirect.com. To receive electronic records, you will need access to a smart phone, tablet, laptop or computer with Internet access and either email software (such as Microsoft Outlook) or access to a web-based electronic mail software platform, such as Gmail, Yahoo or other electronic mail provider.

19. DISCLAIMER OF WARRANTIES

YOU EXPRESSLY AGREE THAT YOUR USE OF THE SITE AND SERVICES IS AT YOUR SOLE RISK. THE SITE AND SERVICES ARE PROVIDED TO YOU ON AN "AS IS" AND "AS AVAILABLE" BASIS.  WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES REGARDING DATA PRIVACY OR DATA SECURITY. 

20. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU EXPRESSLY AGREE THAT PACKAGING OPTIONS DIRECT SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF DATA, DATA BREACH, OR DISCLOSURE OF PERSONAL INFORMATION, EVEN IF PACKAGING OPTIONS DIRECT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU SPECIFICALLY AGREE THAT PACKAGING OPTIONS DIRECT IS NOT RESPONSIBLE OR LIABLE TO YOU OR ANYONE ELSE FOR ANY VIOLATION OF YOUR RIGHTS OR THE RIGHTS OF ANY OTHER PARTY, INCLUDING, BUT NOT LIMITED TO, INTELLECTUAL PROPERTY RIGHTS, RIGHTS OF PUBLICITY, OR RIGHTS OF PRIVACY. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, THEREFORE SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN ANY EVENT, IF PACKAGING OPTIONS DIRECT IS FOUND TO HAVE VIOLATED ANY OF YOUR RIGHTS, YOU ACKNOWLEDGE AND AGREE THAT ANY DAMAGES RECOVERABLE AGAINST PACKAGING OPTIONS DIRECT ARE LIMITED TO YOUR ACTUAL, PROVEN DAMAGES.

21. ARBITRATION; JURISDICTION AND VENUE

ANY DISPUTE, CONTROVERSY, OR CLAIM ARISING FROM THIS PRIVACY POLICY OR THE COLLECTION, USE, DISCLOSURE, LOSS OR MISUSE OF DATA SHALL BE RESOLVED ON A CASE-BY-CASE BASIS THROUGH FINAL AND BINDING ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION UNDER ITS COMMERCIAL ARBITRATION RULES, PROVIDED THAT, WHERE LESS THAN $250,000.00 IS AT ISSUE IN ANY SUCH DISPUTE, CONTROVERSY, OR CLAIM, THE ARBITRATION SHALL BE CONDUCTED BY ONE (1) ARBITRATOR. ALL SUCH ARBITRATION PROCEEDINGS SHALL TAKE PLACE IN ST. LOUIS COUNTY, MISSOURI. BY USING THE SITE AND/OR SERVICES, YOU WAIVE THE RIGHT TO PARTICIPATE IN ANY CLASS ACTION LAWSUIT AGAINST PACKAGING OPTIONS DIRECT IN CONNECTION WITH THIS PRIVACY POLICY.  IN THE EVENT THERE IS ANY LITIGATION RELATING TO THIS PARAGRAPH REQUIRING ARBITRATION OR ANY OTHER MATTER THAT IS FOUND NOT TO BE SUBJECT TO ARBITRATION, THEN THE PARTIES IRREVOCABLY AGREE THAT JURISDICTION AND VENUE IN ANY SUCH LAWSUIT SHALL PROPERLY (BUT NOT EXCLUSIVELY) LIE IN THE CIRCUIT COURT FOR ST. LOUIS COUNTY, MISSOURI, OR THE UNITED STATES DISTRICT COURT FOR THE EASTERN DISTRICT OF MISSOURI, AND THE PARTIES IRREVOCABLY AGREE THAT VENUE WOULD BE PROPER IN SUCH COURT AND HEREBY WAIVE ANY OBJECTION THAT SUCH COURT IS AN IMPROPER OR INCONVENIENT FORUM FOR THE RESOLUTION OF SUCH ACTION.

22. CHANGES TO THIS PRIVACY POLICY

We reserve the right to change the terms of this Privacy Policy. Any changes to our Privacy Policy will be placed here and will supersede this version of our Privacy Policy.  By continuing to use our site, you agree to the terms of this and any updated versions of this Privacy Policy.

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