For all exchanges, refunds, returns or damages, please notify us in writing by sending an email to info@PackagingOptionsDirect.com with your order details. Be sure to include your name and order number.
If you discover a material defect in the goods with respect to materials or workmanship, you may request an exchange, refund or return. If we confirm the existence of a material defect in the goods with respect to materials or workmanship and you request an exchange, refund or return within 30 days of purchase, we will allow the requested exchange, refund, or return. All exchanges, refunds and/or returns shall be limited to the amount paid for the defective goods. Your sole remedy and our sole liability for defective goods shall be exchange, refund or return of such goods.
All requests for exchange, refund or return not involving defective goods will be handled by us on a case-by-case basis and may be accepted or rejected by us at our sole discretion. We reserve the right to charge a restocking fee of 25% of the total product price on all returns not involving defective goods. If applicable, such amount will be deducted from the credit issued to you. You will be informed of whether this fee will apply when a return authorization number is provided.
All requests for exchange, refund or return (whether involving defective goods or otherwise) must be received by us within 30 days of purchase. No credit will be issued for any customization performed to the goods after shipment. We will only accept returned product and issue credit if a return authorization number is noted on the return.
Unless otherwise indicated by us, all goods shall be returned F.O.B. point of delivery and all risk of loss or damage in transit shall not pass to us until we receive delivery. All freight charges for returns are your responsibility and credit will not be issued for original freight charges and custom fees or any fees or expenses required for shipping the goods back to us.
We will make commercially reasonable attempts to assure that when a package is shipped to you, it is wrapped to avoid damage during transit; however, there are circumstances that could cause damage to the shipment. If your goods arrive damaged, you agree not to refuse the shipment. Instead, notify us within 30 days so that we may correct the issue by providing replacement goods. If you refuse the shipment, we will not assume responsibility for any credits, refunds, exchanges, or returns that may be due to you or otherwise required hereunder.